What’s your return policy?
We offer free returns within 30 days for a refund. Please note we need to receive your returned piece back at our facility by the end of this 30-day window. Also, make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry. Keep in mind that engraved pieces are not eligible for return or exchange. Be sure to check out the Engagement FAQ's section for more details on the Engagement return policy
Are returns free?
Please note your original shipping fee is not refundable and will be deducted from the refundable amount. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
What's your return guideline?
All returned products must have their original tags attached, have no signs of wear and original packaging intact. Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. Mighty Dainty will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable.
Why wasn’t my shipping refunded?
We’re unable to refund original shipping fees on any orders. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
What’s your exchange policy?
We actually don’t offer exchanges for any pieces. All pieces can be returned for refund or store credit. You can then place a new order for the piece or size you’d prefer!
How do I start the return process?
Please email us at firstname.lastname@example.org and our Customer Happiness team will be happy to assist you.
When will I receive my refund?
Once your order arrives back to us, it can take up to 5-10 business days for it to be processed. We’ll be in touch via email with an update on your refund, store credit or replacement.
What about gift returns?
We offer store credit for gift orders returned within 30 days. Please make sure the return guidelines are met in order for the credit to be applied. In case you missed them: please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry.